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Terms and Conditions

1. Content

While we endeavor to supply accurate information on this site, errors and omissions may occur. Wide Open Distributors Limited ("Wide Open NZ") does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Wide Open NZ reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, Wide Open NZ makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Ordering goods and services from us

When you place an order with us, you are making an offer to buy goods or services. An order is placed on our website via adding a product to the shopping cart and proceeding through our checkout process. The checkout process includes giving us delivery and any other relevant details for your order e.g. entering payment information and submitting your order.
We do not supply trade quantities to those without a trade account with Wide Open NZ and reserve the right to limit the number of an item customers can purchase in a single transaction.
We will send you an e-mail to confirm that we have received your order.

3. Refusing or canceling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.
We reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgment, to have been placed fraudulently.
While we endeavor to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order.

4. Shipping Method and Costs

For end consumer purchases/ non-trade customer orders over $99 have free shipping, for all other orders, there will be an additional freight charge of $10.
Delivery to any destination in New Zealand will be by courier. The estimated time of arrival for your order once payment has been validated is 1-2 working days.
Unfortunately, we are unable to ship to P.O. box addresses.

5. Payment options

We currently accept the following credit cards:
• Visa
• MasterCard
Zip is an external payment service provider. Wide Open NZ offers Zip as a further payment option for you when purchasing goods from us through our Online Store.

Terms & Conditions of Use
General Terms
Zip is an external service provider and is not part of Wide Open NZ an associated subsidiary.
Fees – there are no initial fees* applicable to you for using the Zip service. *Some fees may apply if you default on a payment.
For Zip’s FAQ’s and full Terms and Conditions please go to https://zip.co/nz.
Credit criteria and credit checks apply to the use of the Zip service.
The Zip payment service is available for online only purchases through Wide Open NZ website. This payment option is not currently available in-store or on the mobile app.
The Zip service may only be used for online purchases with a value of between $50 to $1500. Zip is not available for amounts lower or higher than those stated above.

What you need
You must be over 18 at the time of your purchase in order to be able to use the Zip service.
Zip is only available to New Zealand residents.
In order to use the Zip payment service, you must have a current New Zealand Driver’s Licence and a New Zealand debit or credit card. If you do not have either of these, please contact Zip directly to discuss further options.

Should you have any issues with your purchase, you are able to return your product to us under our standard terms. Go to Returns Policy for further information.
Any refunds made by Wide Open NZ will be made to the card that you used to pay for your goods.
If you claim a refund through Zip, this will also be made to the card that you used to pay for your goods and may take up to seven (7) days. Refer to their terms and conditions for further information.

6. Pricing

All prices for non-trade customers/ end consumers listed on www.wideopen.co.nz are in New Zealand dollars and are inclusive of GST.
Prices on the Wide Open NZ B2B portal for retailers are listed in New Zealand dollars, GST exclusive and freight exclusive. Please note that we reserve the right to alter prices on our website at any time, for any reason.
Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. If the product has a lead time indicated, it is sourced from an overseas supplier. The customer may be liable to pay these taxes if they purchase a product or products from our site that are imported from an overseas supplier where their single order exceeds the New Zealand low-value GST threshold.

7. Website and Credit Card Security

We want you to have a safe and secure shopping experience online. All payments via our website are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.
You can help to protect your details from unauthorized access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.
For security purposes certain transactions may require proof of identification.

8. Colour Representation
Whilst we try and ensure all details and descriptions which appear on the website are accurate, colour descriptions are a representation only. The reproduction of colour is as accurate as the photographic and production process will reasonably allow and we have made every effort to display an accurate representation of each product's colour. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display will accurately reflect the colour of the product that's delivered to you.

9. Competitions

Information on how to enter and prize details form part of these terms & conditions (Terms of entry). Participation in any competition is deemed acceptance of these Terms of entry. Entry is open only to legal residents of the Eligible Country who satisfy the Method of entry. Directors, officers, management, employees, suppliers (including prize suppliers) and contractors (and the immediate families of directors, officers, management, employees, suppliers and contractors) of the Promoter and of its related bodies corporate, and of the agencies and companies associated with this promotion/competition, are ineligible to enter.

10. Warranties and Repairs

We will honour our obligations under the Consumer Guarantees Act 1993.
Notwithstanding any other provisions in these Terms, to the extent permitted by law, any condition or warranty which would otherwise be implied into these Terms is hereby excluded. Where legislation implies any condition or warranty, and that legislation prohibits us from excluding or modifying the application of, or our liability under, any such condition or warranty, that condition or warranty will be deemed included but our liability will be limited for a breach of that condition or warranty to the supplying of the products again where such legislation gives us that right.

11. Disclaimer

Our website intends to provide information for people shopping for our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.
While we endeavor to supply accurate information on this site, errors and omissions may occur. Wide Open NZ does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation, or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.
Wide Open NZ reserves the right to make changes to the content on this site at any time and without notice.
To the extent permitted by New Zealand law, Wide Open NZ makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

12. Intellectual Property

Wide Open NZ, its suppliers, advertisers or third-party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.
Wide Open NZ welcomes the use of this site for personal use, non-commercial use, research, or study - provided that the user acknowledges all copyright and other notices contained in the content.
We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Wide Open NZ.

13. Privacy Policy

We are committed to protecting your privacy. We recognize that your personal information is confidential and we understand that it is important for you to know how we treat your personal information. Please read our Privacy Policy for more information.

14. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

15. Changes to this Agreement

Wide Open NZ reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

16. General

If you breach these Terms, your right to access and use this Website shall cease immediately.
We accept no liability for any failure to comply with these Terms where such failure is due to circumstances beyond our reasonable control.
If any of these Terms are held to be invalid, unenforceable, or illegal for any reason, the remaining Terms shall nevertheless continue in full force.



If for any reason you are not completely satisfied with our product(s), Wide Open NZ is happy to refund or exchange your order.
Please simply return the item to us in the same condition as you received it, with its original packaging and all relevant paperwork. Email us at sales@wideopen.co.nz to inform us of the return or exchange.
This guarantee applies to a period of 30 days after the invoice date.
For your security we would recommend that you return any items by insured courier or registered mail and retain your receipt, as Wide Open NZ is not responsible for any item lost or damaged in transit.
Unfortunately, we are unable to refund freight costs.
If any part of your order arrives damaged, faulty or is not the correct product please notify us immediately - we will organize for the item to be collected at our expense and a replacement product sent to you.




In these Terms the expressions us, we, our, and Wide Open NZ are a reference to Wide Open Distributors Limited and reference to you is the Customer.

Customer Information

1. Wide Open NZ values you as a customer and respects your privacy.
2. This privacy policy applies to information collected online by wideopen.co.nz. We reserve the right to amend our privacy policy at any time and if we do, we will post an updated policy on our Website.
3. In using our Website, you acknowledge we may collect your contact information (like your name, email address, postal address, phone number, credit card number, gender, birthday etc).
4. We may use your personal information in the following ways, to:
(a) improve your shopping experience;
(b) send news, information about our products, services and promotions which we believe may be useful to you;
(c) monitor who is accessing the web site or purchasing products offered on the web site;
(d) profile the type of people accessing the Website including analyzing trends and statistics;
(e) help us learn more about your shopping preferences;
(f) help us address problems with and improve our site design, products and services;
(g) protect the security or integrity of our Website and our business.

5. We may share your personal information in the following ways:
(a) with our service providers who manage our Customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our Customers and related matters. We do not authorize these service providers to make any other use or disclosure of your information;
(b) when we team up with another company to offer or provide products, services or promotions to our Customers;
(c) to conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process, or to help maintain the law;
(d) to enforce our rights under these terms and conditions.
6. Except as set out above, we will not sell or otherwise provide your personal information to a third party, or make any other use of your personal information, for any purpose which is not related (directly or indirectly) or incidental to your use of this web site. For the avoidance of doubt, your personal information will not be used for any purpose which a reasonable person in your position would not expect.
7. Personal information which we collect may be aggregated for analysis but in such circumstances we would ensure that individuals would remain anonymous.
Promotional Material
8. We only want to communicate with you if you want to hear from us. Accordingly, if you receive promotional material from us but would prefer not to receive such information, please unsubscribe in the email which we sent to you. To unsubscribe using the email which we sent you, please click unsubscribe in the body of the email sent by us.
9. Unsubscribing to receive promotional material will not affect the way we confirm orders that are made by you. We will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
10. We utilise "cookies" which are small data files that are stored on your computer when you visit a Website. These enable us to monitor traffic patterns and to serve you more efficiently if you revisit the site. A cookie does not identify you personally, but it does identify your computer. For example, we may use cookies to enable you to use certain website features, remember the items in your shopping cart, store your preferences, recognize you when you return to our Website, track your orders, and monitor and maintain information about your use of our Websites. Cookies may also be used to collect transaction information needed by a script or loyalty program to which you have authorized us to provide your personal information. You can set your browser to notify you when you receive a cookie and this will provide you with an opportunity to either accept or reject it in each instance. However, if you do not accept cookies, you will not be able to access your account information or make purchases on our Website.
11. We do not store any passwords using "cookies" on your computer.
12. We will endeavor to take all reasonable steps to keep confidential all personal information which we collect (including your contact details and, if relevant, credit card details). However, we cannot guarantee (and we provide no assurances regarding) the security of all information which we collect.
13. We consider it is the responsibility of parents to monitor their children's use of our web site. Nevertheless, it is our policy not to require personal information from persons known to be under the age of 13 years or offer to send any promotional material to persons in that category.
14. We do our best to provide you with a safe and convenient shopping experience. We attempt to limit the number of employees that have access to the databases that contain personal data, and employees are advised of the importance of confidentiality. In addition, it is our policy to never send your credit card number via email.

15. No data transmission over the Internet can be guaranteed as totally secure. Whilst we strive to protect such information and material, we do not warrant and cannot ensure the security of any information or material which you transmit to us. Accordingly, any information or material which you transmit to us is transmitted at your own risk. Nevertheless, once we receive your transmission, we will take reasonable steps to preserve the security of such information and material.
16. When you enter your personal information on our Website, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. Where an online retailer uses SSL technology, at the checkout the online retailer serves and your PC encrypts everything that you enter into your computer, such as credit card details, billing and delivery address. When it is encrypted, generally other computers are unable to make sense of it, therefore keeping the information private while it is being transmitted.
17. To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending on your browser), then the SSL is active. To double check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https".
18. While we endeavor to implement the above security measures on this site, you should be aware that 100% security is not always possible. We do not accept any liability (direct or indirect) for any loss or damage suffered or incurred by the Customer which has arisen directly or indirectly from use of this Website, providing information to us or any other manner associated with either of these matters.
19. If you have any questions about our privacy policy, please contact us at sales@wideopen.co.nz